Which check do you need?
Most people arrive with one specific worry about one specific handset. Find the worry below and it will point you at the lookup that answers it — and tell you whether that one costs anything.
Two kinds of lookup live here and the difference is worth understanding before you click anything. The first kind reads the number itself — the check digit, the allocation code, the vendor prefix on a MAC address. Those cost nothing to run, so they are open to everyone with no account.
The second kind asks somebody else’s database a question about one specific handset: is this IMEI barred, is this iPhone still claimed, does this Galaxy have cover left. Every one of those is billed to us per answer, which is why they sit behind a free account with a daily allowance rather than being handed out to anyone who lands on the page. The badges below say which is which, and there is no surprise at the end.
Confirm the number matches the phone, then check the two things that actually stop a handset working: an account lock and a network bar.
Find out where the manufacturer’s record says you stand before you pay a repair shop — and what you keep once that cover has lapsed.
Work out which lock you are looking at. Activation Lock, a Google account, a Mi Account and a network lock are four different problems with four different routes.
Report it by IMEI so the next person to check finds the report, and keep a copy of that number somewhere other than the phone.
Reading the number
No account, nothing chargedBefore you pay a seller
The checks that decide whether a used phone worksCover and repairs
Where the manufacturer’s record says you standLocked out of a device you own
Four different locks, four different routesIf a phone has gone missing
Reporting, and network hardware lookupsSubscriptions
Ongoing services rather than one-off checks“Account” means the lookup queries a live record that is billed to us per answer, so it needs a free sign-in and comes with a daily allowance. “Priced” means there is a fee shown on the page before you commit to anything. Everything marked free is genuinely free, with no account and no allowance.