Stuck on “Verify your account”?
That screen is Factory Reset Protection. It is asking for the Google account that was on the handset before it was wiped, and no amount of resetting will get you past it. Here is what it is, what you can try for free, and where a paid removal request fits.
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Instant Device Check
Check your device's FRP status
Enter your IMEI or serial number for an instant, no-obligation quote.
Find your IMEI in Settings → About phone → IMEI, or dial *#06#.
FRP Check Result
Can Factory Reset Protection be removed?
Often, but far less predictably than people expect, because FRP is implemented by each manufacturer rather than centrally. The free answer is always to sign in with the Google account that was on the device — it does not have to be the person who sold it, only the account that was synced. Where nobody has those credentials, a removal request against the IMEI is the remaining route, and whether it can be raised depends on the brand, the model and how recent the security patch is.
What actually happens
An iPhone instead? That is a different lock: Activation Lock removal →
We identify the handset
From the IMEI: brand, model and the firmware family it belongs to. That combination is what decides whether a request is possible at all.
You get a yes, a no, or a price
If the model cannot be done we say so rather than taking your money and apologising later. If it can, the amount is quoted before you commit.
The setup wizard stops asking
When a removal completes, the handset boots through setup and lets you add your own Google account like a new phone.
Why the wipe caused this, not solved it
Factory Reset Protection arrived with Android 5.1 and it has one purpose: to make a stolen handset worthless after a wipe. A flag is written to a partition the reset does not erase, and on the next boot the setup wizard checks it and refuses to continue until the previously synced Google account signs in.
The order of operations is everything. Remove the Google account in Settings and then reset, and FRP never arms. Reset from recovery, or wipe remotely, or reset a phone that still had an account on it — and it arms. Almost every locked handset we see was wiped in that second way by somebody who thought they were being helpful.
It also matters that FRP is not one system. Google specifies the behaviour and each manufacturer implements it, so a Samsung, a Pixel and a Redmi behave differently, guard the flag differently, and respond differently to a removal request. That is why a page promising one price for every Android phone is not telling you the truth.
How these handsets reach us
Worth knowing: any Google account that was synced to the device will clear the screen, not only the seller’s main one. If a family member set the phone up years ago, or there was a second account for work, try those first — it is free and instant.
Priced per handset, quoted before you commit
The figure below is where this starts. What a specific handset costs depends on the brand, the model and the security patch it is sitting on — a Pixel on last month’s patch is not the same job as a four-year-old Galaxy A. Enter the IMEI and the real number appears before any payment is taken.
Exact price shown against your IMEI
Try every Google account anyone in the household might have used first. That route costs nothing.
Four ways people get past an FRP screen
Two of these leave you with a normal phone. One leaves you with a phone that breaks on the next update. One risks the handset outright.
| Route | Ends up a normal phone | Survives an update | Play Services work | Needs a computer | Free |
|---|---|---|---|---|---|
| Sign in with any Google account that was synced to it | |||||
| IMEI removal request (what we do) This page | |||||
| Setup-wizard “bypass” tools and sideloaded APKs | ~ | ||||
| Flashing combination or engineering firmware | ~ | ~ | ~ |
The bottom row is the one to be careful with. Flashing the wrong firmware on a Galaxy trips the Knox warranty bit, and once tripped it never resets — Samsung Pay and Secure Folder stop working on that handset permanently, whatever else happens afterwards.
Where a request can usually be raised
This is a list of brands we can price, not a promise about any individual handset. The model and its patch level decide the answer, and the IMEI tells us both.
Samsung
- Galaxy S (S8 – S24 Ultra)
- Galaxy A series
- Galaxy Note series
- Galaxy Z Fold & Z Flip
- Galaxy M & F series
- Galaxy Tab tablets
Google Pixel
- Pixel 3 – Pixel 8 Pro
- Pixel Fold
- Pixel a-series (3a – 8a)
- Pixel Tablet
Xiaomi / Oppo
- Xiaomi & Redmi
- Poco series
- Oppo Find & Reno
- Realme (all models)
- Vivo & iQOO
Other Brands
- Motorola (Moto G / Edge)
- Huawei & Honor
- OnePlus (all models)
- Nokia & TCL
- Sony Xperia
What to try before you order
You can still reach the seller
Ask them for the Google address that was on the phone — not the password, just the address. Then they can reset that password themselves and give you a temporary one, or sit with you for the thirty seconds it takes to sign in. Note that after a password change Google may hold the account off the setup wizard for up to seventy-two hours, so if the first attempt is refused, wait rather than concluding it failed.
Price it by IMEI →It is a Galaxy and there are two locks
Samsung handsets can carry a Google FRP lock and a separate Samsung account reactivation lock, and the screens look similar enough to be confused. If the wording names Samsung rather than Google, it is the Samsung one, and it is released through the owner’s Samsung account at account.samsung.com. Getting the two mixed up is a common wasted order.
Price it by IMEI →The handset came from a company
Look at the wording on the screen. If it names an organisation, or mentions device management or enterprise enrolment, it is not consumer FRP — it is Android Enterprise or a zero-touch enrolment, and only the company that enrolled it can release it. A removal request does not touch that. The seller should know who enrolled it; if they do not, the device has no path.
Price it by IMEI →It is your own phone and your own account
Go to accounts.google.com/signin/recovery on a laptop before anything else. Recovery works from the phone number on the account far more often than people expect, even with a dead email address. Recovering the account is free, keeps your data, and makes the FRP screen a thirty-second problem instead of a paid one.
Price it by IMEI →No flashing, no tripped Knox
Our route is a request against the IMEI, not custom firmware pushed over a cable. Nothing we do trips a Knox counter or leaves a modified bootloader behind.
We hold a number, not your phone
An IMEI and an email address is all we take. We do not want a Google password and you should refuse anyone who asks for one — including anyone claiming to be us.
Five things this cannot do
Each of these has been somebody’s wasted order. Reading them now is cheaper.
Clear a handset reported lost or stolen
We check the IMEI against the reported-lost registers as part of the job. Where a handset is flagged we ask for the original purchase receipt and photo identification in your name, and if you cannot produce both we stop there. A phone somebody else has reported is not ours to release.
Get past enterprise or zero-touch enrolment
A managed device is held by the organisation that enrolled it, in a console we have no access to. If the screen names a company or a school, that company or school is the only route.
Release a Samsung account reactivation lock
That is a second, separate lock on Galaxy handsets, cleared by the owner at account.samsung.com. Removing the Google FRP lock leaves it exactly where it was.
Work on every model
Some brands and some recent patch levels have no viable route at all. When yours is one of them we would rather tell you at the quote stage than take an order we cannot fulfil.
Unlock the handset for a different network
A SIM or network lock is an unrelated restriction set by the operator that sold the phone. FRP removal does not touch it, and a phone can be free of one and still held by the other.