Check Unlock Order Status
Enter the email address and order reference from your confirmation email to check your unlock progress.
What each status means
Your order has been received and is in the queue. No action needed from you.
Your unlock is actively being processed. Our team has submitted the request to Apple's servers.
Your device is unlocked. Connect to Wi-Fi and complete device setup.
We couldn't process the unlock. A full refund has been issued automatically.
A refund has been issued to your original payment method. Allow 5–10 business days.
Didn't receive your confirmation email? Check your spam or junk folder. If it's not there, contact us with your name and email address and we'll locate your order.
Want to place a new order? Return to the iCloud Unlock page →